You can reach the GenMeds Support team by chat from your Dashboard or by email at support@genmeds.com, and we reply within 1 business day. The Support team works Monday to Friday, 8am to 5pm Eastern; you can send a message at any time.
How to reach the Support team
Open the help button on your Dashboard and start a conversation. The chat begins with GenMeds’ AI assistant, which answers account, membership and process questions; ask for a person at any time and your conversation goes to the Support team.
You can also email the Support team at support@genmeds.com. GenMeds doesn’t offer help by phone.
What the Support team can help with
Ask the Support team about your account and login, billing for the GenMeds Membership, how the process works, what to do if you can’t reach your pharmacy, or anything you’re not sure who to ask.
The Support team can’t give medical advice: for anything about your treatment, message your clinician through the chat on your Dashboard and reply to the most recent message about your prescription. For medication payment, shipping and delivery updates, contact your pharmacy. To have your prescription filled at a different pharmacy, call or text Photon at (513) 866-3212. In an emergency, call 911.