Once the clinician writes your prescription, GenMeds emails you and sends an in-app message with your next step. Your Wegovy prescription goes straight to NovoCare Pharmacy, Novo Nordisk’s pharmacy service, so you don’t choose a pharmacy and you can’t take the prescription to a pharmacy yourself.
What happens next
Within about 2 business days (weekends don’t count), NovoCare reaches out to set up payment and shipping. For your first order, you sign a consent form and create a NovoCare account; after that, your refills run through NovoCare. Your medication ships to your home, and NovoCare sends your shipping and tracking updates. For orders and delivery, call NovoCare Pharmacy at 1-888-809-3942 (Monday to Friday, 8am to 8pm Eastern).
Pickup at a local pharmacy
If you’d rather pick up Wegovy at a local pharmacy, call NovoCare Pharmacy at 1-833-949-5527 (Monday to Friday, 9am to 5pm Eastern) to switch to pickup, or call or text Photon at (513) 866-3212 to move your prescription to the pharmacy you prefer. To get the cash-pay price at a local pharmacy, you need the Wegovy Savings Card: enroll before you pick up, and you pay at the counter with the card.
Paying for your Wegovy
You pay the pharmacy directly for your medication; the GenMeds Membership fee doesn’t include it. Prices vary by dose and pharmacy, so ask the pharmacy to confirm the price before you pay and whether any savings program applies to you.
Refills
Before each new prescription, you complete a refill check-in in your Dashboard. If your medication changes, your pharmacy may change too, because each medication is filled by its own pharmacy.
Who to contact
Payment, price, shipping, tracking or pickup: NovoCare Pharmacy at 1-888-809-3942 (Monday to Friday, 8am to 8pm Eastern), or the local pharmacy you switched to.
Changing pharmacies: call or text Photon at (513) 866-3212.
If you haven’t heard from NovoCare after 2 business days, or you can’t reach it: call the number above or message the Support team from your Dashboard.
Your prescription or treatment: message your clinician through the chat on your Dashboard, replying to the most recent message about your prescription.