No. GenMeds doesn’t deliver medication. Your pharmacy fills your prescription and ships it to you or has it ready for pickup, and you pay for your medication directly with the pharmacy.
How it works
Once the clinician writes your prescription, GenMeds emails you and sends an in-app message with your next step. Your prescription goes straight to the pharmacy that fills your medication, so you don’t choose a pharmacy and you can’t take the prescription to a pharmacy yourself. Within about 2 business days (weekends don’t count), the pharmacy contacts you to set up your account and payment.
Wegovy (pen or pill): NovoCare Pharmacy, Novo Nordisk’s pharmacy service. NovoCare reaches out to set up payment and shipping. For your first order, you sign a consent form and create a NovoCare account; after that, refills run through NovoCare. Your medication ships to your home.
Zepbound and Foundayo: LillyDirect, Lilly’s pharmacy service. LillyDirect reaches out to set up payment and ships your medication to your home. If you’d rather pick it up at a participating Walmart pharmacy, ask LillyDirect to set that up when they contact you.
Repatha: Amazon Pharmacy. Amazon Pharmacy reaches out to set up your account and payment; its contact details are in that first message.
If you’d rather pick up Wegovy at a local pharmacy, call NovoCare Pharmacy at 1-833-949-5527 (Monday to Friday, 9am to 5pm Eastern) to switch to pickup, or call or text Photon at (513) 866-3212 to move your prescription to the pharmacy you prefer. To get the cash-pay price at a local pharmacy, you need the Wegovy Savings Card: enroll before you pick up, and you pay at the counter with the card.
Who to contact about a delivery
For shipping and delivery updates, contact your pharmacy: NovoCare Pharmacy at 1-888-809-3942 (Monday to Friday, 8am to 8pm Eastern), LillyDirect Customer Care at 1-844-559-3471, or Amazon Pharmacy using the contact details in its message to you. To have your prescription filled somewhere else, call or text Photon, our pharmacy coordinating partner, at (513) 866-3212, and they’ll move it for you. Photon only moves prescriptions: for the status of an order, contact your pharmacy. If you can’t reach your pharmacy, message the Support team from your Dashboard.