Once the clinician writes your prescription, GenMeds emails you and sends an in-app message with your next step.
Your prescription goes straight to the pharmacy that fills your medication, so you don’t choose a pharmacy and you can’t take the prescription to a pharmacy yourself. Within about 2 business days (weekends don’t count), the pharmacy contacts you to set up your account and payment.
Wegovy (pen or pill): NovoCare Pharmacy, Novo Nordisk’s pharmacy service. NovoCare reaches out to set up payment and shipping. For your first order, you sign a consent form and create a NovoCare account; after that, refills run through NovoCare. Your medication ships to your home.
Zepbound and Foundayo: LillyDirect, Lilly’s pharmacy service. LillyDirect reaches out to set up payment and ships your medication to your home. If you’d rather pick it up at a participating Walmart pharmacy, ask LillyDirect to set that up when they contact you.
Repatha: Amazon Pharmacy. Amazon Pharmacy reaches out to set up your account and payment; its contact details are in that first message.
From there, you work directly with the pharmacy. You pay the pharmacy directly for your medication; the GenMeds Membership fee doesn’t include it. The pharmacy sets the timing and sends you shipping, tracking and pickup updates.
If you’d rather pick up Wegovy at a local pharmacy, call NovoCare Pharmacy at 1-833-949-5527 (Monday to Friday, 9am to 5pm Eastern) to switch to pickup, or call or text Photon at (513) 866-3212 to move your prescription to the pharmacy you prefer. To get the cash-pay price at a local pharmacy, you need the Wegovy Savings Card: enroll before you pick up, and you pay at the counter with the card.
Refills
Before each new prescription, you’ll complete a refill check-in on your Dashboard. GenMeds emails you and sends an in-app message when it’s due. If your medication changes, your pharmacy may change too, because each medication is filled by its own pharmacy.
Who to contact
Payment, shipping, tracking, delivery or pickup: your pharmacy.
Changing pharmacies: call or text Photon at (513) 866-3212.
If you can’t reach your pharmacy, or you’re not sure who to ask: message the Support team from your Dashboard.
Your prescription or treatment: message your clinician through the chat on your Dashboard, replying to the most recent message about your prescription.