Your clinician handles your treatment, your pharmacy handles your medication order, Photon moves a prescription to a different pharmacy, and the GenMeds Support team handles your account, the GenMeds Membership and anything you’re not sure about.
Your clinician: your treatment
Message your clinician through the chat on your Dashboard; reply to the most recent message about your prescription. Your clinician handles:
side effects
missed doses, including a gap of 14 days or more
dose changes or switching medication
lost medication that may need a new prescription
whether a medication is right for you
Your pharmacy: your medication order
Your prescription goes straight to the pharmacy that fills your medication: NovoCare Pharmacy for Wegovy (1-888-809-3942, Monday to Friday, 8am to 8pm Eastern), LillyDirect for Zepbound and Foundayo (1-844-559-3471), or Amazon Pharmacy for Repatha (contact details in its first message to you). The pharmacy handles:
setting up your account and paying for your medication
shipping, tracking and delivery updates
pickup
damaged or missing shipments
canceling an order or a medication refund
Photon: changing pharmacies
To have your prescription filled somewhere else, call or text Photon, our pharmacy coordinating partner, at (513) 866-3212, and they’ll move it for you. Photon only moves prescriptions: for the status of an order, contact your pharmacy.
The Support team: your account and the membership
Chat from the help button on your Dashboard, or email the Support team at support@genmeds.com. We reply within 1 business day; the Support team works Monday to Friday, 8am to 5pm Eastern. The Support team handles:
your account and login
billing for your membership
how the process works
when you can’t reach your pharmacy, or haven’t heard from it after 2 business days
anything you’re not sure who to ask
Note: The Support team can’t give medical advice; treatment questions and health details go to your clinician, not the help chat.
In an emergency
Call 911. If you may have taken too much medication, call Poison Help at 1-800-222-1222. For thoughts of harming yourself, call or text 988, the Suicide and Crisis Lifeline. The help chat isn’t monitored for emergencies.