If you can’t sign in, start by resetting your password from the sign-in page and following the steps there.
Once you’re signed in, you can change your password or update your email address from your Dashboard.
For your security, the Support team can’t change the email address or other account details for someone who isn’t signed in. If you still can’t sign in, for example because you no longer have access to the email address on your account, email the Support team at support@genmeds.com and we’ll explain the next step.
If anything else isn’t working as expected, message the Support team from your Dashboard.