The clinician reviews your intake form, not the GenMeds Support team. The clinician typically reviews it within 1–2 business days after you submit it, and looks at the health information you share to decide whether treatment may be appropriate for you.
When you submit the form, you sign up and pay for the GenMeds Membership.
After the review
The clinician’s decision arrives in your Dashboard. If the clinician decides treatment is appropriate, they write the prescription, and GenMeds emails you and sends an in-app message with your next step. A prescription isn’t guaranteed: the clinician may decide that treatment isn’t appropriate for you.
The Support team doesn’t take part in the clinical review and can’t speed it up or answer treatment questions. For questions about your account or how the process works, message the Support team from your Dashboard. For anything about your treatment, reply to the clinician’s most recent message in the chat on your Dashboard.