GenMeds verifies your identity because a prescription is written for a named person: the name you verify is the name that goes on your prescription and to the pharmacy.
Use your legal name
Enter your legal name as it appears on your ID, including your first name, even if you usually go by another name. If the name on your account doesn’t match your ID, the pharmacy may not be able to match your prescription to you.
If verification doesn’t go through
If you can’t complete verification, or you’re asked to try again, message the Support team from your Dashboard and they’ll tell you how to complete it. A problem with verification isn’t a decision about your treatment; the clinician’s review is a separate step.
The Support team doesn’t accept ID photos through the chat or by email, so don’t send them that way.