Tell your clinician before you pause or stop: reply to the most recent message about your prescription in the chat on your Dashboard, or say so in your refill check-in. Your clinician can advise you on the next step. Message them again before you restart.
Medication orders already placed
Stopping treatment doesn’t cancel an order the pharmacy has already received or shipped. To cancel or change an order, or to ask about a refund, contact the pharmacy. If you haven’t been able to reach the pharmacy, message the Support team from your Dashboard.
Your membership is separate
Pausing or stopping treatment doesn’t cancel the GenMeds Membership, and canceling the membership isn’t an instruction to stop your medication. Once your membership ends, you no longer have access to refill check-ins, new prescriptions or clinician support through GenMeds.
You can cancel at any time: you keep access until the end of the month you’ve paid for, no further charge is taken, and the fee is nonrefundable. There’s no pause option for the membership; to come back later, you cancel and rejoin, and the Support team can tell you how.
You can cancel from your Dashboard, or message the Support team and we’ll help. For other questions about your membership, message the Support team from your Dashboard; questions about your treatment go to your clinician.