You can cancel the GenMeds Membership at any time. You can cancel from your Dashboard, or message the Support team and we’ll help. One membership covers both weight loss and cholesterol management treatment, so canceling ends your access to both.
What happens when you cancel
Your access continues until the end of the month you’ve paid for, and you won’t be charged again. The membership fee is nonrefundable and isn’t prorated.
After that, your access to clinician support and refill check-ins through GenMeds ends. There’s no pause option. If you want to come back later, you can rejoin; the Support team can tell you how.
Your treatment and any pending orders
Canceling isn’t the same as stopping treatment. If you plan to stop or change your medication, tell your clinician while your membership is active: message your clinician through the chat on your Dashboard, replying to the most recent message about your prescription.
Medication isn’t part of the membership fee; you pay the pharmacy for it. Canceling your membership doesn’t cancel an order the pharmacy already has; to cancel a pending order, contact your pharmacy. For anything else, including if you can’t reach the pharmacy, message the Support team from your Dashboard.