Before each new prescription, you complete a refill check-in from your Dashboard. The clinician uses it to review how your weight loss treatment is going and decide whether to continue or change it, including your dose.
It’s a short set of questions about how treatment has gone since your last prescription, such as your weight, side effects and missed doses. Answer in the form, not by messaging the Support team.
How the refill process works
GenMeds emails you and sends an in-app message when your refill check-in is due, about two weeks before your current supply runs out.
Complete the refill check-in from your Dashboard.
The clinician reviews it, typically within 1–2 business days.
If appropriate, the clinician writes your next prescription, and GenMeds emails you and sends an in-app message with your next step.
Note: If your medication changes, your pharmacy options may change too.
Who to contact
Questions about your dose or treatment go to your clinician: reply to the most recent message about your prescription in the chat on your Dashboard. For anything about the process, message the Support team from your Dashboard.