Before each new prescription, you complete a refill check-in from your Dashboard. The clinician uses it to review how your cholesterol management treatment is going and decide whether to continue it or make a change. It’s a short set of questions about how treatment has gone since your last prescription, such as side effects and missed doses. Answer in the form, not by messaging the Support team.
Labs
Labs are part of cholesterol management treatment when the clinician decides they’re needed, to see how your LDL cholesterol is responding. The clinician either orders them or asks you for recent results from your own doctor. If labs are needed before a refill, you’ll be told before your refill check-in is due.
How the refill process works
GenMeds emails you and sends an in-app message when your refill check-in is due, about two weeks before your current supply runs out.
Complete the refill check-in from your Dashboard.
The clinician reviews it, typically within 1–2 business days.
If appropriate, the clinician writes your next prescription, and GenMeds emails you and sends an in-app message with your next step.
Who to contact
Questions about your treatment or lab results go to your clinician: reply to the most recent message about your prescription in the chat on your Dashboard. For anything about the process, message the Support team from your Dashboard.