Contact the pharmacy that filled the missing medication. The pharmacy handles missing and partial shipments, and it can tell you whether the rest of your order has shipped and what happens next.
Why medications can arrive separately
Each medication is filled by its own pharmacy: Wegovy by NovoCare Pharmacy (1-888-809-3942, Monday to Friday, 8am to 8pm Eastern), Zepbound and Foundayo by LillyDirect (1-844-559-3471), and Repatha by Amazon Pharmacy (contact details in its message to you). If you’re prescribed more than one medication, they can arrive at different times and in separate packages, and each pharmacy sends its own shipping and tracking updates.
Who to contact
The missing medication: the pharmacy filling that prescription.
If you can’t reach the pharmacy, or you’re not sure which pharmacy has which prescription: message the Support team from your Dashboard and we’ll help you with the next step.
If the delay means a gap of 14 days or more between doses: message your clinician through the chat on your Dashboard. Reply to the most recent message about that prescription.