Once the clinician writes your prescription, GenMeds emails you and sends an in-app message with your next step. Your prescription goes straight to the pharmacy that fills your medication, so you don’t choose a pharmacy and you can’t take the prescription to a pharmacy yourself. Within about 2 business days (weekends don’t count), the pharmacy contacts you to set up your account and payment. Check your email, including your spam or junk folder, your text messages and your Dashboard.
Your pharmacy is NovoCare Pharmacy for Wegovy, LillyDirect for Zepbound and Foundayo, or Amazon Pharmacy for Repatha. Once your prescription is with the pharmacy, the pharmacy handles payment and sends your shipping, tracking or pickup updates.
If you haven’t heard from your pharmacy after 2 business days, contact the pharmacy directly (NovoCare Pharmacy: 1-888-809-3942, Monday to Friday, 8am to 8pm Eastern; LillyDirect Customer Care: 1-844-559-3471) or message the Support team from your Dashboard. We reply within 1 business day and will help you find out what’s happening.
Note: The Support team can’t answer questions about your treatment. For those, message your clinician through the chat on your Dashboard and reply to the most recent message about your prescription.