Message your clinician through the chat on your Dashboard, and reply to the most recent message about your prescription. Replying to that message keeps your question with the right prescription, so the clinician has the context.
When to message your clinician
Message your clinician about anything that needs clinical review, for example:
side effects
a missed dose that disrupts your treatment, including a gap of 14 days or more
a dose change, or switching to a different medication
lost medication that may need a new prescription
whether a medication is right for you
If your symptoms are severe or sudden, call 911.
How to send your message
Go to your Dashboard and open the chat.
Find the most recent message about your prescription.
Reply to it and send your message.
Note: The Support team can’t give medical advice or pass messages to your clinician, so treatment questions sent to the help chat or by email don’t reach the clinician. For medication orders, shipping, delivery, payment or order status, contact your pharmacy. To have your prescription filled at a different pharmacy, call or text Photon at (513) 866-3212.