Once the clinician writes your prescription, GenMeds emails you and sends an in-app message with your next step. Your Zepbound prescription goes straight to LillyDirect, Lilly’s pharmacy service, so you don’t choose a pharmacy and you can’t take the prescription to a pharmacy yourself. (Foundayo, Lilly’s tablet, is filled by LillyDirect too.)
What happens next
Within about 2 business days (weekends don’t count), LillyDirect reaches out to set up payment. Your medication ships to your home, and LillyDirect sends your shipping and tracking updates.
Pickup at a Walmart pharmacy
If you’d rather pick up your Zepbound at a participating Walmart pharmacy, ask LillyDirect to set that up when they contact you. Pickup is arranged only through LillyDirect. For questions, call LillyDirect Customer Care at 1-844-559-3471.
Paying for your Zepbound
You pay the pharmacy directly for your medication; the GenMeds Membership fee doesn’t include it. Prices vary by dose, so ask LillyDirect to confirm the price before you pay and whether any savings program applies to you.
Refills
Before each new prescription, you complete a refill check-in in your Dashboard. If your medication changes, your pharmacy may change too, because each medication is filled by its own pharmacy.
Who to contact
Payment, price, shipping, tracking or pickup: LillyDirect Customer Care at 1-844-559-3471.
Changing pharmacies: call or text Photon at (513) 866-3212.
If you haven’t heard from LillyDirect after 2 business days, or you can’t reach it: call the number above or message the Support team from your Dashboard.
Your prescription or treatment: message your clinician through the chat on your Dashboard, replying to the most recent message about your prescription.