Message your clinician through the chat on your Dashboard. Reply to the most recent message about your prescription and let them know you’ve run out. The clinician decides the next step for your treatment, including when to take your next dose and whether you need a new prescription.
If it’s been 14 days or more since your last dose, message your clinician through the chat on your Dashboard as soon as you know you’ll miss a dose, and before restarting.
If you’re waiting on an order
If your order is late or missing, contact the pharmacy for a shipping, tracking or pickup update. The pharmacy handles delivery and order questions. If you haven’t been able to reach the pharmacy, message the Support team from your Dashboard.
If your refill check-in is due
Complete it from your Dashboard as soon as you can. The clinician reviews it, typically within 1–2 business days, and writes your next prescription if appropriate. If you haven’t been asked to complete a refill check-in, message the Support team from your Dashboard.