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How do I update my payment information, and what happens if a payment fails?

You can update the payment details for the GenMeds Membership at any time from your Dashboard. Enter your new payment details and save the change.

Note: This payment method covers the membership fee only. Medication isn’t included in the fee; you pay the pharmacy for it, so any change to how you pay for medication is made with your pharmacy.

If a payment fails, update your payment details from your Dashboard. If you have questions about a charge or a failed payment, message the Support team from your Dashboard.

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