GenMeds doesn’t process medication orders. To cancel your next medication order, contact the pharmacy you buy your medication from.
Leave plenty of time to cancel before your next order is processed. This can help you avoid being charged for an order you no longer want. If you haven’t been able to reach the pharmacy, message the Support team from your Dashboard and we’ll help.
Getting a medication refund
You pay the pharmacy directly for your medication, so medication refunds are handled by the pharmacy too. Contact the pharmacy that filled the order. It can tell you whether a refund is possible and how it works.
Canceling your membership is separate
Note: Canceling your GenMeds Membership won’t automatically cancel your medication order. You’ll need to cancel the medication order separately with the pharmacy.
The membership fee is billed by GenMeds and is separate from anything you pay the pharmacy, so for a question about a membership charge, message the Support team from your Dashboard.